ServiceLink EXOS | Analytics
Overview / Process Mining
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Process Mining

Analyze complex operator behavior paths extracted from high-noise telemetry to identify high-ROI automation targets.

1
Priority
+420 hrs/mo

Vendor Dispatch Bypass

Complexity: Low

Bypasses manual coverage and capacity checks when strict input heuristics (Property + Name Confidence > .85) are met.

Noisy Inputs (4)
Identify Region
Skip 3 Steps
Dispatch Vendor
2
Priority
+315 hrs/mo

Title Search Fast-Track

Complexity: High

Skips manual county database login and property verification if APN is reliably extracted from the source signal.

Title Request
Extract APN
Skip 4 Steps
Auto-Queue API
3
Priority
+280 hrs/mo

Email Triage Automation

Complexity: Low

Auto-classifies inbound emails by order type and routes to the correct operator queue, eliminating manual sort time.

Inbound Email
Classify Intent
Skip 2 Steps
Route to Operator
4
Priority
+195 hrs/mo

Report QC Fast-Track

Complexity: Medium

Auto-validates appraisal reports against a 47-point checklist before human review, catching 83% of revision triggers automatically.

Report Submitted
Auto-Check 47 Points
Skip 3 Steps
QC Approved
5
Priority
+160 hrs/mo

Inspection Scheduling Bot

Complexity: Medium

Matches inspector availability, geography, and certification to open orders, reducing scheduling from 12min to 45sec.

Open Order
Match Region
Skip 3 Steps
Schedule Confirmed
6
Priority
+120 hrs/mo

SLA Escalation Auto-Trigger

Complexity: Low

Monitors approaching SLA breaches and auto-escalates to management 4 hours before deadline, preventing 94% of SLA violations.

SLA Clock
Monitor Threshold
Skip 2 Steps
Auto-Escalate